REFUND AND CANCELLATION POLICY

Last Updated on: 11th October, 2024.

 

This refund and cancellation policy (hereinafter referred to as the “Policy”) defines the protocols for refunds and cancellations of services rendered by UO Tech India Private Limited (hereinafter referred to as “We”, “Our” and “Us”) through the UO.app Users (hereinafter referred to as the “Platform”). The users of the Platform (hereinafter referred to as “You” and “Your”) are kindly requested to peruse this Policy carefully.

1. OVERVIEW

1. Our Platform offers a prime membership plan designed to cater to the diverse needs of Our users. These plans can be conveniently renewed on an annual basis. Our prime membership plan is governed by the terms included hereunder:

1. Auto-Renewal: You shall have the liberty to automatically renew Your annual membership until You decide to cancel the service. Prior to each auto-renewal, We will send You an email indicating the amount that will be charged to Your original method of payment. Following each renewal, You will receive an email receipt detailing the amount deducted, the next renewal date, and the amount for the subsequent renewal.

2. CANCELLATIONS

1. If You are dissatisfied with the services provided by Us, You may request a cancellation of Your subscription at any given time by contacting Our support team at support@uo.app. Please ensure that Your cancellation request explicitly includes the accurate membership number and the reason for cancellation. No charges shall be levied on any such cancellations. Depending upon the time of cancellation, the following terms shall apply:

1. Cancellations within 7 days: In case You choose to cancel Your subscription within 7 (seven) days from the date of purchase, You may be eligible for a complete refund subject to the fulfilment of the conditions mentioned herein. Kindly refer to Section 3 herein to know more about the refund procedure. In such a situation, upon successful cancellation, Your membership will be discontinued with immediate effect.
2. Cancellations beyond 7 days: If You decide to cancel Your subscription beyond the aforementioned timeframe, Your membership shall be valid until the date of expiry but it will not be renewed further. It is pertinent to note that no refunds shall be provided for the remainder of the term in such a situation.

2. For all cancellations requested through the Platform, the following terms in relation to discount vouchers and referral points shall apply:

1. Discount Vouchers and gift cards: Discount vouchers and gift cards are valid for one-time use only. If a subscription has been purchased with the application of a discount or a gift card, the discounted amount shall not be refunded upon cancellation.

3. REFUNDS

1. Conditions for Refund: We are committed to consistently delivering exceptional service to Our users. However, if You are not fully satisfied with the services offered through Our Platform, You can contact Us within 7 (seven) days from the date of purchase and We will attempt to resolve Your issue within 24 (twenty-four) hours. If You remain dissatisfied with the resolution, We encourage You to submit a refund request in the form of an application in fulfilment of the following conditions:

1. A refund request must be initiated within 14 (fourteen) days from the date of initial purchase of a plan or service.
2. A valid reason must be provided for Your dissatisfaction with Our services.
3. The refund request must be sent to Our support team at support@uo.app.

Please be aware that the decision to issue a refund in this case is solely at Our discretion.

2. Exceptional Circumstances: Under certain rare circumstances, You may automatically qualify for a refund, while that may not be the case for other situations. The following terms further clarify Our Policy on refunds:

1. Unsuccessful Transactions: In the event of server issues where Your payment is not successfully processed at the time of purchase, yet the amount has been debited from Your account, a refund will be issued to You typically within 7-14 (seven to fourteen) working days. We kindly ask that You attempt the payment again at a later time.
2. Force Majeure: In the event of a force majeure occurrence (including, but not limited to, acts of God, governmental restrictions, or other circumstances beyond Our control), should We be compelled to discontinue the service(s) You have already utilized, We shall have no obligation to refund the fee for the portion of the service that has already been rendered. Furthermore, We shall not be liable to provide any alternative service in place of the discontinued service.
3. Fraudulent Activities: If Your access or subscription to Our Platform or services is terminated due to the discovery of credible evidence of a violation of Our terms and conditions, Our decision shall be final and binding.

3. Mode of Payment: The refund will be processed to Your original method of payment and will appear within one billing cycle. In case the refund has not reflected on Your account within the specified time, You may reach out to Us at support@uo.app. If the payment instrument or account originally used for the transaction is inactive or does not support refunds, You will be required to provide alternative bank account details for processing the refund. We shall not be held responsible or liable for any errors in crediting the refund to an incorrect account resulting from incorrect information provided by You. You will be required to submit a declaration for the transfer of the refund to another bank account to Our support team at support@uo.app.
4. Transaction Fees: Please note that any transaction fees charged by Our payment processing partner shall be excluded from the refund amount under any and all circumstances.

4. AMENDMENTS TO THIS POLICY

1. Please note that We reserve the right to update or modify this Policy at any time. Any revisions made to this Policy will be posted on this page, and the effective date will be updated accordingly. We encourage You to review this Policy periodically to stay informed of any updates.

5. GRIEVANCE REDRESSAL

1. In accordance with applicable law, including the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Nodal cum Grievance Officer who can be contacted for any complaints or concerns pertaining to the Platform, including Our refund and cancellation guidelines as per this Policy, are published as under:

Details of the Nodal cum Grievance Officer

Name: Mr. Chandrasekara Reddy
Designation: DIRECTOR
Address: UO Tech Private Limited, Attn: Grievance Redressal Officer, WeWork Prestige Cube, Site No. 26 Laskar, Hosur Rd, Bangalore, Karnataka 560030.
Email: gro@uo.app

2. Please note that the grievance redressal mechanism is an escalation channel. We request You to kindly exhaust the option to contact Our customer support by using the information provided under Section 6 herein before opting for the grievance redressal procedure. The grievance redressal mechanism shall only be utilised in relation to any complaints, grievances or concerns that You feel are not appropriately addressed by Our customer support team. The procedure for grievance redressal may take up to 3-5 (three to five) working days, whereas, Our customer support team typically responds to Your queries within 24 (twenty-four) hours.

6. CONTACT US

1. In case of any questions or queries relating to Our Platform, including these terms, We encourage You to contact Us at the following details:

Email: support@uo.app 
Postal Address: UO Tech Private Limited, WeWork Prestige Cube, Site No. 26 Laskar, Hosur Rd, Bangalore, Karnataka 560030.